Analisis Dampak Otomatisasi Dan Ai (Artificial Intelligence) Terhadap Dinamika Peran Kerja Dan Kebutuhan Reskilling Pada Karyawan Di Sektor Perbankan Kota Bandung
DOI:
https://doi.org/10.4586/eksaccuracy.v3i2.64Kata Kunci:
Otomatisasi, Kecerdasan Buatan, Dinamika Peran Kerja, Reskilling.Abstrak
Perkembangan teknologi digital, khususnya otomatisasi dan kecerdasan buatan (Artificial Intelligence/AI), telah membawa perubahan signifikan pada sektor perbankan. Penelitian ini bertujuan untuk menganalisis dampak otomatisasi dan AI terhadap dinamika peran kerja serta kebutuhan reskilling pada karyawan perbankan di Palangka Raya. Dengan menggunakan pendekatan kuantitatif melalui survei dan analisis data, penelitian ini menemukan bahwa penerapan otomatisasi dan AI berpengaruh nyata terhadap pergeseran peran kerja, dari tugas-tugas administratif menuju peran yang lebih analitis, strategis, dan berbasis teknologi. Hasil penelitian juga menunjukkan adanya peningkatan kebutuhan reskilling pada karyawan, terutama dalam penguasaan keterampilan analitik data, pemahaman teknologi digital, serta kemampuan adaptasi terhadap perubahan peran. Penelitian ini menegaskan pentingnya strategi pengembangan sumber daya manusia yang terencana, baik melalui program pelatihan internal maupun dukungan kebijakan, agar karyawan mampu beradaptasi secara efektif dengan tuntutan era digital. Temuan ini diharapkan dapat memberikan kontribusi akademis sekaligus menjadi acuan praktis bagi perbankan dan pembuat kebijakan dalam merancang strategi ketenagakerjaan yang adaptif dan berkelanjutan.
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